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Communication

  • Create a communication plan to keep all employees aware of changes in guidance and at your operation and identify personnel with responsibility to implement the plan
    • Determine which method of communication works best for your employees – text, email, phone, pictorial, etc.
    • Communication for employees must be in culturally appropriate languages (see Resources)
    • Encourage input from employees – concerns, ideas, and feedback
    • Create a plan for continued operation if employees become ill
    • Cross train employees for essential operations
    • Eliminate face-to-face meetings if possible,  maintain distancing and use face coverings for any meeting that must occur
    • Create a plan for disinfection and contact tracing if a positive case is identified.
  • Document the plan, how it is implemented, and any issues with compliance (employee or customer)
  • Frequently review federal, state and local guidance for businesses in the time of COVID-19 (see Resources)
  • Post the Families First Coronavirus Response Act (FFCRA) notice
  • Train all employees in COVID-19 risk and spread, expectations and requirements (see Resources)
    • Importance of staying home if ill, distancing, use of face coverings, hand washing/sanitizing, and not touching the face
    • How to wear, handle and dispose of face coverings
    • Appropriate hand washing techniques
    • Appropriate use and disposal of gloves
    • Appropriate laundering of work clothes so as not to transfer the virus at home
    • Verify/document employee training
  • Create and post a written standard operating procedure (SOP) for sanitizing surfaces  and for employee behavior (see Resources)
  • Determine your plan for customers that do not follow stated protocols and train employees in how to deal with these situations

hands washing with soap under a running faucet.